Privacy Policy

1. What We Collect: We may gather some basic info about your interaction, like what you ask or say during our chat. This helps us improve our responses and make our conversations more useful for you.
2. How We Use It: Your data is used to enhance your chat experience and improve our service. We don't use it for anything else unless we have your permission.
3. Sharing Info: We respect your privacy and don’t share your details with third parties, except as necessary to provide the service or if required by law.
4. Security: We take precautions to protect your information with appropriate security measures.
5. Your Choices: You have control over your data. If you want to know more about what we have or wish to make changes, just let us know.
6. Cookies: We might use cookies to make your experience smoother, but you can manage these through your browser settings.
7. Changes to This Policy: We may update our privacy practices from time to time, and any changes will be communicated to you our be found here on our website.
8. Contact Us: Have questions or concerns? Feel free to reach out anytime.

SMS Communication Policy
Effective Date: 11/11/2024
At illectric, Inc, we value open communication with our customers. This policy outlines how we utilize SMS (text messaging) to enhance our service delivery and what options you have regarding these communications.
1. Communication Channels:
You may contact us through our website or directly via text messaging, as well as various social media platforms. We use a third-party application called “Grasshopper” to facilitate communication with our customers via phone and text messaging.
2. Automatic Text Replies:
To ensure timely communication, our application is set up to send automatic text replies to any incoming messages when we are unavailable, such as when we are in the field, on another call, or when our business is closed.
3. Opt-Out Information:
If you prefer not to receive text messages from our business, you may opt out at any time by replying “Stop” to our business line at 562-243-2579.
4. Invoicing and Job Updates:
We also utilize a third-party service called “HouseCall Pro” for invoicing, estimates, and providing job updates. Notifications such as “On our way,” “Job started,” and “Job finished” will be sent to you via text through this application.
5. Opt-Out for Job Updates:
If you wish to opt out of receiving messages from HouseCall Pro, you can do so by replying “No” or “Stop” to the relevant text messages.
6. Customer Information Confidentiality:
We are committed to maintaining the confidentiality of our customers' information. We do not sell or share your information knowingly. The information you provide us is used solely for scheduling appointments and improving our services.
7. Contact Us:
If you have any questions or concerns regarding this policy or our communication practices, please feel free to reach out to us directly at 562-243-2579 or via email at info@illectricinc.net.
Thank you for choosing illectric, Inc. We appreciate your trust in us and look forward to serving you.
illectric, Inc.
www.illectricinc.net
562-243-2579
info@illectricinc.net